Privacy Statement

1. INTRODUCTION

We take the protection of your private data very seriously. Therefore, we would like to inform you when we store data and how we use it. We process personal data in strict compliance with German legal regulations. Please read this privacy policy carefully. If you make use of the website or a service offered via the website, you agree to the procedure with regard to the use of your data obtained via this website.

2. COLLECTION OF PERSONAL DATA

When you make a booking, we collect your name and e-mail address, and possibly your address, telephone number, payment information, names of accompanying guests and booking preferences.

When you visit our website and even if you do not make a booking, we may collect the following information from you: IP address, browser type, operating system of your computer, application version, language settings and the web pages displayed. When you use a mobile device, we may collect the following additional information: Type of mobile device and its settings as well as your geographical location.

3. USE AND PROCESSING OF PERSONAL DATA

Bookings: First and foremost, we use your personal data to process your booking.

Guest reviews: We use your contact details to give you the opportunity to evaluate the accommodation after your stay. This helps other travellers to choose the best accommodation for themselves.

Marketing: With your consent, you may receive regular newsletters by e-mail. You can unsubscribe from these marketing emails at any time by clicking on the "unsubscribe" link in each newsletter. You can also change your newsletter subscriptions in your account (if you have created one).

Other communication: We may contact you by email, post, telephone or SMS depending on the contact information you have shared with us. There may be the following reasons:

• To answer and/or process your enquiries.
• To send a questionnaire or review of our website based on your experience with Good Travel

Detection and prevention of fraud: Your personal information may also be used to detect and prevent fraud or illegal and unwanted activities.

Improve our service: We use personal information for analytical purposes to improve our service, improve usability, and improve the functionality and quality of our online travel services.

4. USE OF SOCIAL MEDIA

We use social media to promote the accommodation of our business partners and to offer, improve and promote our services. We have integrated social networking plug-ins on our website. If you are a social network user and click on the appropriate plugin, information will be shared with the social network provider and may be shared on your profile with other people on your network.

By default, we embed disabled plugin buttons that do not connect to social network servers. Only when you activate these buttons and thereby declare your consent to communicate with the respective social network (Facebook, Instagram or Pinterest) do the buttons become active and establish the connection. Then you can submit your recommendation with a second click. If you are already logged in to the respective social network, this is done without another window.

A click on one of these buttons therefore means that you give your consent to transmit data to the respective operator of the social network. But only for this one page and for the selected service. When calling up further Good Travel pages, the deactivated button appears again. So you can use the social networks without them being able to create complete surf profiles of you. If convenience is more important to you, you can permanently activate the button of the social network you regularly use. To do this, place the appropriate check mark under the gearwheel icon and then have the same status as on many other websites: The selected button is always directly active. You can also change the setting later via the cogwheel icon.

We also have accounts with various social networks. So you can also share information with us. If you register via a social network app, you will be told what information is shared with us. This may include the following information: general information from your profile, email address, status updates and your friends list.

5. DATA TRANSFER

Under certain circumstances, we may disclose your personal information to the following third parties:

The accommodation you have booked: In order to complete your booking, the relevant booking information must be sent to the accommodation you have booked. This may include information such as your name, contact details, payment details, specific booking requests and the names of guests travelling with you. This information may be used by us or the accommodation to provide you with individual booking information. If you have a question about your booking, we may contact the accommodation operator and ask them to take care of it.
Third party service providers: We may use the services of third party service providers, such as data processors, to process your personal information on our behalf. This is done to send marketing materials or for analytical customer services. These third party service providers are bound by confidentiality agreements and are prohibited from using your information for their own purposes or for any other purpose.
Competent authorities: We disclose personal information for law enforcement or to other government agencies when required to do so by law or as a matter of urgency to prevent, detect or prosecute criminal activity or fraud.

6. Cookies

We use cookies to analyse user behaviour on our website and to further improve and tailor our services to meet your needs. Personal data will not be collected and transmitted, or only anonymously, in accordance with the provisions of data protection law. Concrete user input is not recorded. Cookies have a certain lifespan. Some are only active as long as the browser is open (session cookies), others have a lifetime of several days, weeks or months (long-term cookies). They are stored as a file on your hard disk in a "cookie directory" when you exit the browser. When you visit our website again, it is automatically recognised that you have already visited us and which entries and settings you prefer. If the "expiration date" is reached, cookies are automatically deleted by the browser.

You can restrict the use of cookies via your browser, whereby this can lead to the fact that our offer no longer functions for you or functions restrictedly. You can also delete cookies yourself via your browser. For example:

Internet Explorer: Extras > Delete browser history

Firefox: Tools > Settings > Privacy > Show Cookies > Remove Cookies.

For more information on how to use cookies for advertising purposes, visit http://www.meine-cookies.org/

7. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics also uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. We have added the code "anonymizeIp" to Google Analytics on this website in order to ensure anonymous collection of IP addresses (so-called IP masking).

In this case, your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google uses this information on our behalf to evaluate your use of our website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage.

The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website.

You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by either downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de or by clicking on the following link, which sets an opt-out cookie that prevents the future collection of your data when you visit this website.

Further information on the terms of use and data protection can be found at http://www.google.com/analytics/terms/de.html.

8. DATA SECURITY

We use technical and organisational security measures in order to protect your data administered by us against manipulation, loss, destruction and against access by unauthorised persons. Our security measures are continuously improved in line with technological developments. Your personal data will be encrypted when the booking request and the contact form are transmitted over the Internet (by means of SSL procedure).

9. INFORMATION, MODIFICATION AND DELETION OF PERSONAL DATA

You are entitled at any time to obtain information about the data that you have provided to us on this website or that we have stored about you. And of course you can ask us to correct incorrect data at any time or request the deletion of stored data. In this case, please send an e-mail to [email protected] or contact the postal address given in the imprint of this website. 

10. Contact

If you have any questions or suggestions regarding data protection, please send an e-mail to [email protected] Otherwise, we reserve the right to change these data protection notices from time to time without further notice.